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We're stuck between two communities

The questions that break a tie once the tours all start blurring together.

Quick answer

The questions that break a tie once the tours all start blurring together.

HomeBy SituationWe're stuck between two communities

By this point you have toured enough that the buildings have merged. These are the questions that still separate them.

Short answer

The questions that break a tie once the tours all start blurring together.

What to do, in order

  1. Compare the all-in numbers, not the base rents. Ask each community for the total monthly cost at your parent's assessed care level, in writing.
  2. Compare the rate increase histories. Three years of actual increases from each.
  3. Compare overnight staffing, not daytime. Daytime ratios look similar everywhere. Overnight is where they diverge.
  4. Pull both state inspection records. Read the surveyor narratives rather than counting citations.
  5. Ask the Medicaid waiver question of both. If private funds might run out, a community that does not hold a waiver provider agreement is a future forced move.
  6. Go back unannounced. Same building, evening on a weekday.

Questions families ask

What does the Minnesota long-term care ombudsman do?

The Minnesota Office of Ombudsman for Long-Term Care (OOLTC), part of the Minnesota Board on Aging, investigates and helps resolve complaints for residents of nursing homes, assisted living facilities (including memory care), and board-and-lodging settings statewide, and advocates for residents' rights. Reach OOLTC at 1-800-657-3591 or 651-431-2555.

How is the ombudsman different from filing a complaint with MDH?

The ombudsman (1-800-657-3591) is an independent, resident-directed advocate who works to resolve individual concerns and disputes on a resident's behalf, while MDH's Office of Health Facility Complaints (651-201-4200) is the state regulator that investigates a facility's compliance with licensing law and can issue correction orders or other enforcement action.

Can the ombudsman help with a discharge or eviction dispute at an assisted living facility?

Yes — resolving disputes over involuntary discharge, transfer, or eviction from an assisted living facility or nursing home is a core part of the Minnesota long-term care ombudsman's role, and residents or their representatives can contact OOLTC at 1-800-657-3591 for help navigating an eviction notice or appeal.

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