Question 1

Is MAARC the same everywhere in Minnesota, or does each Twin Cities county have its own abuse hotline?

Accepted Answer

MAARC is a single statewide intake line — 1-844-880-1574 — used by every county in Minnesota, including Hennepin, Ramsey, Dakota, Anoka, and Washington. There is no separate county-specific abuse hotline; MAARC itself routes each report to the appropriate county or Tribal social services agency for investigation after intake.

Question 2

What counts as financial exploitation of a senior in Minnesota, and where do I report it?

Accepted Answer

Financial exploitation of a vulnerable adult — including undue influence over finances, theft, or misuse of a power of attorney — should be reported to MAARC at 1-844-880-1574, the same statewide line used for other forms of suspected abuse or neglect. If a specific licensed facility is involved and the concern also touches on regulatory compliance, MDH's Office of Health Facility Complaints (651-201-4200) can be contacted separately.

Question 3

Am I a mandated reporter if I suspect a neighbor or relative in senior care is being neglected?

Accepted Answer

Minnesota law designates certain professionals — including facility staff, health care providers, social workers, and others working with vulnerable adults — as mandated reporters required to report suspected maltreatment to MAARC (1-844-880-1574). Family members and concerned neighbors are not legally mandated but are strongly encouraged to report suspected abuse or neglect through the same statewide line.

Question 4

What happens after I call MAARC to report suspected abuse?

Accepted Answer

MAARC serves as the statewide intake point; after taking the report, it routes the case to the appropriate county or Tribal social services agency (or to MDH or another licensing board, if the concern involves a licensed provider's compliance) for investigation. MAARC itself does not conduct the on-the-ground investigation — that happens at the county level.

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